Refunds are applicable only if the trademark filing or related service has not yet been initiated with the relevant authorities. Once the application process begins or documents are submitted to the United States Patent and Trademark Office (USPTO) or other agencies, refunds cannot be issued.
Due to the nature of legal and administrative processes, all government filing fees, attorney or agent consultation fees, and completed documentation services are strictly non-refundable. This includes but is not limited to trademark searches, filing submissions, and document preparation.
If a client chooses to cancel the service after work has commenced but before filing submission, a partial refund may be considered based on the amount of work completed. However, once the filing is submitted to the USPTO or similar authority, no refunds will be provided.
In the unlikely event that we are unable to proceed with your trademark service due to unforeseen internal issues or other valid reasons, a full or partial refund will be processed depending on the progress of the service.
To request a refund, clients must contact us in writing within 30 days of the service purchase. Upon verification, approved refunds will be processed within 10–15 business days using the original payment method.
For any questions or concerns regarding our refund policy, please reach out to our support team at optpromoinc@gmail.com or call us at +1 (347) 917-2892.
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